Mooto America ships your order in a timely fashion, with great care, anywhere in Canada and US.
We generally ship orders within 24 hours of receiving them. From time to time, this is delayed due to stock levels. If there is a shipping delay, we will notify you.
* Please note that U.S. and International orders are Canadian Tax Exempted, but some countries might apply their own tax fees.
** MOST orders are confirmed via E-mail before being processed.
Our products are guaranteed from defects in materials and workmanship for a period of 15 days from the date of purchase. Misused or abused products cannot be returned.
1. Items may be returned within 15 days of purchase and must be returned in new condition with original packaging material. No refunds or exchanges are accepted for books, videos, CDs, DVDs, and used or worn merchandise. For health reasons, no personalized items may be returned (ex. Groin protectors, etc.)
2. ALL Customers must receive a RETURN MERCHANDISE AUTHORIZATION (RMA) Number before sending back any merchandise.
3. All product authorization numbers will expire 7 days after the date of issue. Returned products must be received by this date.
4. Return shipping charges are the customer responsibility.
5. For returns you will be credited by the original method of payment, excluding shipping and handling charges.
6. There is a 15% restocking fee for returns of non-defective items.
Claims for shipping damages should be filed with the shipping company.